Privacy Policy

Information We Collect

When you register an account, make a deposit, or engage with our platform, we collect the personal information necessary to provide our services and comply with legal obligations. This typically includes your full name, date of birth, residential address, email address, telephone number, and government-issued identification details required for verification purposes.

We also collect financial information such as credit card numbers, banking details, and transaction history to process deposits and withdrawals securely. In addition, our systems automatically record certain technical information, including your IP address, browser type and version, operating system, pages visited, and the times and dates of your activity.

Use of Your Information

The information we collect is used to create and manage your gaming account, verify your identity and age, process financial transactions, and deliver customer support. We may also use your details to improve our website, prevent fraud, meet regulatory and licensing requirements, and, where permitted, send you promotional offers and updates about our casino.

You can choose not to receive marketing communications at any time by adjusting your account preferences or contacting our support team.

Disclosure of Information

We do not sell your personal information to third parties. However, we may share it with trusted service providers who assist us in operating the casino, such as payment processors, identity verification agencies, customer support platforms, and software providers. These partners are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may also disclose your information when required by law, regulation, or court order, or to protect the rights, property, or safety of Silver Oak Casino, our players, or the public. This includes cooperation with gaming regulators and law enforcement authorities when necessary.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, maintain your session, and analyse site traffic. These technologies help us understand how players interact with our games and features so we can make improvements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some parts of our platform.

Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it. This includes encryption of sensitive data during transmission and storage, secure servers, and regular security assessments. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

Retention of Information

We retain your personal information for as long as your account remains active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we take steps to securely delete or anonymise it.

International Data Transfers

Silver Oak Casino operates internationally, and your information may be transferred to and processed in jurisdictions outside of Canada. We ensure that appropriate safeguards are in place to protect your data when it moves across borders.

Your Choices and Rights

You have the right to access, update, or correct the personal information we hold about you. You may also request that we delete certain data, subject to our legal and regulatory obligations. To exercise these rights, please contact our customer support team with sufficient information to verify your identity.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the revised policy on our website with an updated effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our support team through the live chat feature on our website or by sending an email to our customer service address listed on the site.

This policy is effective as of January 2025 and applies to all visitors and account holders at Silver Oak Casino.